Our Guarantee
This page explains how Spynn’s guarantee applies to the deliverables and services in your package. It works alongside our Terms & Conditions.
Guaranteed deliverables
These are the contracted items in your package: published features (full articles about your brand), national TV appearances, podcast placements and industry award submissions. Each guaranteed deliverable has a delivery window agreed in your publication plan.
If an outlet becomes unavailable before your deliverable runs, we substitute an alternative of equivalent standing from your approved publication plan, agreed with you first. If a guaranteed deliverable cannot be delivered at all and no substitution can be agreed, the money-back guarantee in section 5 applies to that deliverable.
Earned-media services
These are the agency services in your package: original research, LinkedIn ghostwriting, AI and SEO optimization, AI citation tracking and reporting, journalist outreach, reactive commentary and PR strategy sessions. These are professional services delivered on a best-efforts basis.
They are not guaranteed deliverables, and outcomes such as organic pickup, rankings or AI citations are not guaranteed and are not covered by the money-back guarantee.
Your feature mix
Your features are a mix of authored editorial and press-release style stories. The mix is indicative and is agreed in your publication plan.
Money-back guarantee
If we fail to deliver a guaranteed deliverable within the agreed window and cannot agree a substitution with you, we refund that deliverable. Beyond this guarantee, refunds are governed by section 11.
The guarantee applies per guaranteed deliverable, not to earned-media services.
You can select each publication once (no duplicates). We guarantee publication of features about your company, brand or you as set out in your publication plan, which we send to you after payment.
Some outlets publish quickly; others have turnaround times that vary with demand, and in some cases publication can take up to 3 months. Delivery windows are stated in your publication plan.
The faster you answer our questionnaire and respond to requests for information and draft approvals, the faster we deliver.
Ready to see which publications fit your story?
Book a free consultation and we will tell you which outlets fit your story and what each one costs before you commit a cent.
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